1. Introduction
Welcome to Hey Janu ("we", "our", "us"). Hey Janu is a social discovery app that helps people connect with new people around the world through real-time video calls and text chat. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our mobile application (the "App").
By creating an account or otherwise using Hey Janu, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the App.
2. Information We Collect
2.1 Information You Provide
- Profile details such as name, nickname, age, gender, country, profile photo, and bio.
- Messages, chat text, and media you send during text conversations.
- Preferences you set within the App, such as interests or language.
- Any information you submit when contacting our support team.
2.2 Information Collected Automatically
- Device information, such as device model, operating system, and unique device identifiers.
- A device / Firebase Cloud Messaging (FCM) token, used to identify and log in your device (see Section 5).
- App usage data, including session length, features used, and crash or diagnostic logs.
- Approximate location derived from your IP address or, if you grant permission, GPS location, used to match you with nearby or region-relevant users.
- Network information, such as IP address, carrier, and connection type.
2.3 Information From Camera and Microphone
When you start or receive a video call, the App accesses your device's camera and microphone to transmit live audio and video to the person you are calling. See Section 3 and Section 6 for details on how this works and what we do (and do not do) with this data.
3. Device Permissions We Use
The App requests the following device permissions. You can manage these at any time from your device settings.
4. How We Use Your Information
- To create and authenticate your account, including signing you in using your device's FCM token.
- To connect you with other users for text and video chat, including matching and discovery features.
- To operate, maintain, and improve the App's features and performance.
- To send push notifications about messages, incoming calls, matches, and App updates.
- To detect, investigate, and prevent fraud, abuse, spam, and violations of our Terms of Service.
- To respond to your support requests and communicate with you about your account.
- To comply with legal obligations and enforce our policies.
5. Login via Device (FCM) Token
To make sign-in fast and simple, Hey Janu uses your device's Firebase Cloud Messaging (FCM) token as part of the login and identification process. This token is a unique identifier generated by Google Firebase for your specific device installation of the App.
- The FCM token is used to recognize your device, create or restore your account session, and deliver push notifications.
- The FCM token is tied to the App installed on your device, not to your personal identity directly, though it is linked to your account in our systems.
- If you uninstall the App or clear app data, a new token will be generated and your device will be treated as a new sign-in.
- We do not use your FCM token for advertising purposes outside of the App.
6. Video & Text Chat With New People
Hey Janu lets you meet and chat with new people around the world. Please keep the following in mind:
- Video and audio from your calls are transmitted in real time to connect you with the other user. We do not permanently store video or audio streams from your calls unless you report a user or we are required to retain data to investigate abuse, in which case a limited recording or snippet may be temporarily retained for safety review.
- Text messages you send are stored so that conversations can be delivered and displayed within the App.
- Other users you connect with may be located outside your country, so your information may be transmitted internationally as part of the call or chat.
- Please do not share sensitive personal information (financial details, home address, government IDs, etc.) with people you meet on the App.
- We provide reporting and blocking tools; content submitted through reports may be reviewed by our moderation team.
8. Data Storage & Security
We use industry-standard technical and organizational measures, including encryption in transit for video and text data, to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain certain data for legal, safety, or fraud-prevention purposes.
10. Your Rights & Choices
- Access, update, or correct your profile information from within the App.
- Delete your account at any time from App settings, or by contacting us.
- Revoke camera, microphone, or notification permissions from your device settings.
- Depending on your region, you may have additional rights such as requesting a copy of your data, restricting processing, or objecting to certain uses.
11. Children's Privacy
Hey Janu is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
12. International Users
Because Hey Janu connects people around the world, your information, including chat and call data, may be transferred to and processed in countries other than your own, which may have different data protection laws.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Effective Date" at the top of this page and, where appropriate, through an in-app notification.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
↑ Back to top